Effective Date: February 11, 2025
Last Updated: May 30, 2025
Ascend Innovation Ltd. dba Ascend Innovation ("Ascend Innovation", "we", "our", or "us") a business that operates an online only business located in Victoria B.C. V9A 2J8 respects your privacy.
This Privacy Policy outlines how we collect, use, store, and share your personal information through our website, software, and services (collectively, the “Services”).
We collect the following types of data:
Personal Data: Name, email address, phone number, business details, account credentials, payment information
Usage Data: IP address, browser type, operating system, pages visited, time spent on site
Device Information: Device type, operating system, screen resolution
Cookies & Tracking: We use cookies, pixels, and analytics tools (e.g., from Go High Level, Assistable.ai, Meta) to monitor user behaviour and improve website performance
We collect data when you:
Register for a demo, trial, or service
Fill out web forms or surveys
Interact with our chatbot or AI agents
Use our SaaS platform or automation services
Open marketing emails or interact with ads
We use your data to:
Provide and improve our AI tools and SaaS platform
Automate lead engagement and campaign workflows
Manage customer accounts and communicate with users
Analyze performance and usage for service optimization
Comply with legal obligations (e.g., CASL, GDPR, TCPA)
We do not share personal information data with:
Third-party service providers or affiliates for marketing/promotional purposes
We may share your data with:
Legal authorities, if required by law
Partners in a business transfer or merger
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell your personal information. Mobile phone data will never be shared with third parties for promotional use.
Your data is stored securely in encrypted systems and retained only as long as necessary.
We implement physical, and administrative safeguards to prevent unauthorized access.
While appropriate security measures are in place to protect personal data. However, no online service can be 100% secure, and we cannot guarantee absolute security.
You have the right to:
Request access to or correction of your personal data
Request deletion of your data (“right to be forgotten”)
Opt out of marketing communications
File complaints with a data protection authority
To exercise your rights, email us at [email protected].
If you are located outside of Canada, please be aware that your data may be transferred to servers in Canada and processed according to Canadian privacy laws.
We may update this Privacy Policy occasionally. The latest version will always be posted on our website.
Material changes will be communicated via email or notice on our platform.
2025 Ascend Innovation ltd.